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2201 Southern Ave Baltimore Maryland 21214 |
Phone 410- 254-2842 E-mail [email protected] |
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Objective |
To obtain sufficient employment only to support myself for school. |
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Summery of qualifications |
Qualifications include an intermediate to advanced
knowledge of the following: Computer Systems:
Macintosh, IBM and IBM compatible computers Networking:
Novell 3.12, 4, 4.11, MS NT Workstation and Server Office Applications:
MS Word, Excel, Access, PowerPoint, WordPerfect, Outlook Web Design/Internet:
HTML, FrontPage, MS Internet Explorer, Netscape Operating Systems:
Windows 98, 2000, 95 w/OSR2, 3.1, ME, Linux 4.5, DOS 6.22 Hardware: Maintenance, upgrades, installation, training, troubleshooting and repair |
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Professional experience |
7/00 – Present Arknet Computers Baltimore, MD Manager/Trainer/Computer Service Technician Duties include Maintaining, upgrading, troubleshooting Hardware and software. As well as answering advanced software and hardware questions via the phone. In addition to computer repair some Macintosh repair is done. Other duties include computer and computer hardware sales. As well as keep inventory of the revenue, reorder parts, ship systems and accessories all over some international countries and the US. In the spring time my store is converted into a training center for novice computer users. 3/00 – 6/00 Computer Renaissance Baltimore, MD Computer Service Technician § Duties include Maintaining, upgrading, troubleshooting Hardware and software. As well as answering advanced software and hardware questions via the phone. In addition to computer repair some Macintosh repair is done. Other duties include computer and computer hardware sales. 12/98 – Present AJ Audio/Street Photo Productions Baltimore, MD Computer Service Technician § Duties include Maintaining, upgrading, troubleshooting, answering advanced software and hardware questions via the phone, repairing computers in a multimedia facility. Also some upgrading, troubleshooting, repairing, and consulting were done for other facilities. 5/99 – 9/99 Protologics Corporation Baltimore, MD Computer Service Technician § Duties include providing customer service, maintaining, upgrading, troubleshooting, repairing computers and dealing with networking problems for all clients at medical facilities throughout Maryland, Delaware, Pennsylvania and Virginia. 2/99 – 6/99 Advanced Computer Village Baltimore, MD Computer Store Technician § Duties included selling computer products and services, answering advanced software and hardware questions via the phone and personal consultation, repairing and troubleshooting computers, installing and maintaining hardware and software and managing the store with little supervision. 12/98 – 1/99 Titan Productions Baltimore, MD Customer Service Rep/Help Desk Technician § Duties included performing help desk support for customers that had problems with their internet accounts as well as a variety of technical problems, setting up new world wide web accounts, providing e-mail confirmations, maintaining a newsgroup database for online mailing groups and preparing bulk mailings. 11/98 – 12/98 Norrell Services Columbia, MD Internet Sales Representative § Duties included selling Comcast Internet products and services and answering prospective customer questions in reference to connectivity, computer specifications and the Internet. 5/98 – 8/98 Allines Placement Agency Columbia, MD Senior Computer Technician/Assistant Manager § Duties included performing multiple upgrades and troubleshooting under intense deadlines at various work sites, online and on the phone, repairing Macintosh computers, tutoring students in computer topics and software applications and supervising three entry-level technicians. 9/96 – 5/98 Howard Community College (Academic Computer Support) Columbia, MD Senior Lab Consultant § Duties included performing hardware and software maintenance, upgrades and repairs for computer classrooms, providing basic network support, implementing computer tutoring sessions, performing internet research on software and hardware specifications and answering general questions in reference to Windows, DOS, WordPerfect and MS Office. In the off-season I assume the job of assistant to the director of the lab. My duties include keeping appointments for the staff, as well as typed papers, and setup lunch dates and business meetings for the office people. |
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Education |
1/02 – Present Morgan State University Baltimore, MD Majored in Business Administration 9/94 - 5/96 Oakland Mills High School Columbia, MD Graduated |
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Volunteer experience |
4/00 – present Umar Boxing Baltimore, MD Volunteered my services by setting up an extended network for two separate classrooms. Possible in the future some class training. 1/97 – 1/98 Howard Community College Columbia, MD Volunteer work included training students in the use of various software applications for an event sponsored by Howard Community College (Computer Mania 97 and 98) 9/95 – 5/96 Oakland Mills High School Columbia, MD Participated in fundraising activities for the Jr. ROTC (1995 – 1996). |
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References |
References will be furnished upon request |
